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FAQs

Frequently Asked Questions

What payment means do you accept?
We accept Visa and MasterCard and debit cards including JCB, Maestro-UK, Solo and so on. Paypal is also accepted at our secure checkout site. The total price of any order will only include the price of items and shipping fee. 6 currencies (US dollars, GBP, AU dollars, CA dollars, EURO and Swiss Francs) would be accepted in www.welcome-to-buy.com.

When is my credit card charged?
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.

What do you consider my billing address?
Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. If you have any difficulties, please feel free to reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly

Are credit card transactions safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

What should I do if my shipment never arrives?
Please allow up to 5-10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you very soon.